Support Center
IPTVCore handles all customer support directly on WhatsApp — no ticket system, no waiting for an email reply. Check the quick answers and FAQ below first: most common questions about setup, logins, and delivery are solved in a few minutes. If you still need help, message us on WhatsApp and our team will reply directly.
Before You Contact Us
These quick answers cover the most common IPTV support issues and can save you a message.
App not working?
Try another supported player first. Most playback issues come from the app, not your subscription.
Didn't receive credentials?
Your login details are sent after your order is confirmed on WhatsApp. Check your email inbox, spam, junk, and promotions folders too.
Need setup help?
Visit our installation guide before messaging us. Most devices can be set up in a few steps.
Wrong login details?
Copy and paste your username, password, and portal exactly as sent. Extra spaces and typing errors are the most common cause of failed logins.
Frequently Asked Questions
Please read these answers before messaging us on WhatsApp.
I placed an order. When will I receive my subscription?+
Your subscription details are sent after payment is confirmed, usually within 1-2 hours. Please check your email inbox, spam, junk, and promotions folder. If you still do not see anything after a reasonable time, message us on WhatsApp.
My app is not working. Does that mean my subscription is not working?+
Not always. In most cases, the issue comes from the player app and not the subscription itself. Please try another supported app such as TiviMate, IBO Player, or HOT Player before messaging us.
Why do some or all channels show "No Information" in the EPG?+
The EPG (Electronic Program Guide) is the on-screen TV schedule inside your player app. EPG data is updated regularly, but some channels do not provide complete guide information. Most popular channels will display accurate and up-to-date schedules as expected. If this is your first time setting up IPTV, please allow a few minutes for the EPG to fully download and sync.
Do you provide apps with the subscription?+
No. IPTVCore provides the IPTV subscription and login credentials. You can use any compatible player app supported by your device.
Live TV works, but movies or series do not work. What should I do?+
Try a different player app first. Some apps have issues with VOD content while live channels continue to work normally. If there is a known issue, we will let you know on WhatsApp.
I entered my login details and it says invalid. Why?+
An invalid login almost always means a small typing error. Please double-check your username, password, and portal/server URL. Make sure everything is entered exactly as provided, with no extra spaces. Copying and pasting is recommended.
Can I use my subscription on more than one device?+
Yes, if your plan includes more than one connection. Use only the number of devices included in your package. Using more devices than your plan allows may cause connection issues.
Where can I find the installation guide?+
You'll find our full installation guide on the Tutorial page. It includes setup steps for supported devices and apps.
I want faster support. What should I include in my message?+
The fastest replies come from messages that include all of the following: your device name, the app you are using, a short description of the problem, and a screenshot if possible.
WhatsApp Support
WhatsApp is the fastest way to reach IPTVCore — no ticket system, no waiting. If your question is not answered above, message us with the details below and we'll reply directly.
- Mention your device and app name
- Explain the issue clearly
- Add a screenshot if available
- Let us know which plan you're on
- Tell us roughly when the issue started
Support Reminder
For common questions about setup, apps, login details, and delivery, please read the FAQ first. This helps you get an answer faster.